FAQ
Welcome to Adorn by Myra! We’re here to make your shopping experience smooth and enjoyable. Below are some common questions our customers ask. If you don’t find what you’re looking for, feel free to reach out to us!
1. Orders & Payments
Q: How can I place an order?
A: You can browse our collection and place your order directly on our website. Simply add your favourite pieces to the cart and proceed to checkout. Also, you can DM us on Instagram and TikTok at @adornbymyra. You can also reach out to us via WhatsApp at +1(437)545-6178.
Q: What payment methods do you accept?
A: We accept all major debit/credit cards, Google pay, Apple pay, PayPal and secure online payment methods for a hassle-free experience.
Q: Can I modify or cancel my order after placing it?
A: We begin processing orders immediately, so modifications or cancellations may not always be possible. Please contact us at support@adornbymyra.com as soon as possible for assistance.
2. Shipping & Delivery
Q: Do you offer shipping across Canada and internationally?
A: Yes! We ship across Canada, India and USA. Shipping charges and delivery times vary based on your location.
Q: How long does it take for my order to arrive?
A: For orders within Canada, it will typically take 7-10 business days to be delivered with standard shipping and 3-5 days with express shipping.
Please contact us at info@adornbymyra.com for delivery information in India and USA.
Q: How do I track my order?
A: Once your order is shipped, you’ll receive a tracking link via email/SMS to monitor your delivery status.
3. Returns & Exchanges
Q: Do you offer refunds?
A: We do not offer refunds, but we do provide exchanges for unused and unworn items if requested within 7 days of delivery.
Q: How can I request an exchange?
A: To initiate an exchange, please email us at support@adornbymyra.com with your order details and reason for exchange. Customers are responsible for return shipping costs.
4. Jewelry Care & Customization
Q: How do I take care of my jewelry?
A: To maintain the beauty of your jewelry, avoid exposure to perfumes, water, and harsh chemicals. Store your pieces in a dry, air-tight box when not in use.
Q: Do you offer custom or personalized jewelry?
A: Yes! We love creating custom pieces. If you have a special request, feel free to reach out to us, and we’ll do our best to bring your vision to life.
5. Contact & Support
Q: How can I get in touch with you?
A: You can reach us via:
📧 Email: info@adornbymyra.com
📞 Phone: +1(437)545-6178
📩 DM us on Instagram and TikTok: @adornbymyra
We’re here to assist you with any queries or concerns! 💖
Thank you for choosing Adorn by Myra – Jewelry that tells a story! ✨